Competence chart

Competence Chart
Healhtcare Logistician  
Competence Areas 1 2 3 4 5 6 7 8
A Can plan and
manage shelving service warehouses		 Works with
healthcare personnel
to determine the assortment based on consumption		 Works with healthcare personnel to determine storage location(s)       Plans layout-designs and product placements Determines space requirements for stocked items                           Calculates inventory value, inventory turnover and determines the stock service level and organizes starting info for the users Organizes items to the storage based on need and user-oriented thinking Utilises inventory
management
indicators in the
planning and
management of
inventory operations		 Ensures adequate
safety stocks                     Monitors inventory
levels		 Checks consumption
(3-6 months), alert
limits and delivery
batch sizes
B Can plan and
manage warehouse
operations in the operating unit		 Delivers two-bins, stocked items and instruments at the right place according to aseptic methods         Maintains different specialities’ operating theatre readiness Ensures
the usability of the products		 Follows the schedules of the OR and adapts his/her own actions to the principles of the unit Picks the items for operations according to nurses’ orders Collects and maintains kits determined with the healthcare personnel  
C Can carry out orders Makes assortment orders with a
handheld reader and manually		 Extracts data from the handheld reader and updates the handheld
reader		 Creates adequate levels/barcodes for
new, variable products		 Knows ordering procedures and guides other users  
D Is familiar with duties
connected to goods receiving,
collection and
delivery		 Signs waybills and enters
reservations on the
waybill if
necessary		 Receives, checks,
shelves and logs
deliveries in the IT
system		 Handles customer claims Picks customer
orders according
to collection list		 Logs picking list in the IT system Packs items to the transportation units and attaches packing lables Produces waybills and sends items  
E Is able to carry out
stock management
tasks		 Identifies and knows
different products
and product groups
and their storage
units		 Checks and maintains
stock balances
Carries out stock
transfers and returns		 Monitors
consumption,
adequate levels and
the expiry of products		 Maintains order in the
storage room according to safety perspective (e.g.
empty boxes, broken
products)		 Ensures that
products and
packages are
recycled according to
instructions and
regulations		    
F Can store and handle
hazardous materials
and chemicals		 Identifies and knows
hazardous materials
and their labels and
ensures appropriate
signage		 Stores and handles
hazardous materials
and chemicals in
accordance with
regulations		 Complies with the
company’s guidelines
on health and safety
(especially with regard
to product/material specific instructions on
handling, storage and
disposal as issued by
pharmacies)		 Ensures appropriate
packing, package
materials, labelling,
transport, shelving
and storage of hazardous materials		 Is able to use
extinguishers and
first aid equipment in
emergencies and
knows their locations on a ward                                   Can apply firstaid instructions according to Finnish Red Cross EA1- content criteria		 Identifies and
assesses
environmental risks
and hazards
G Is able to carry out
infection prevention
measures in
accordance with best
practices, the
organisation’s quality
system, instructions
and legislation		 Is able to plan and
deliver patient safety
with regard to risk
management in
healthcare logistics		 Follows carefully the instructions on hygiene guidance and cooperates with the
organisation
responsible for
infection prevention		 Follows the principles of
aseptic technique in
healthcare logistics and
assistance services		 Finds solutions to
promote infection
prevention in
cooperation with
healthcare
logisticians, the
hygiene unit or a
team of specialists		 Takes into account
the health-economic
effects of infections
in personal decisions
and practices		 Recognises and
follows the targets
and requirements of
the workplace quality
system		 Uses different types
of cleaning,
disinfection and
sterilisation methods
in daily healthcare
logistics and in
special situations Understands a variety of sterilization methods and their importance in the prevention of infections		 Assesses and
develops personal
practice and
healthcare logistics
with regard to
infection prevention
H Is able to plan and
develop healthcare
logistics and
understands the role
of healthcare logistics
as part of the overall
healthcare process
approach 		Monitors proactively changes in laws and regulations
governing social-healthcare
from the point of view
of healthcare logistics		 Monitors new
opportunities in
healthcare logistics
offered by technical
and practical
advances		 Determines customers’
needs and
requirements related to
products, services and
organisations in the
personal practice area		 Designs and
develops service
products to respond
to changes, customer
needs and
opportunities in a
holistic and costconscious
way		 Monitors, controls,
assesses and
develops the
customer service
process by using different tmethods (e.g.lean, optimization)		 Understands the obligation of confidentiality and   his or
her personal role as
part of the overall
process and as one
link in the patient’s
care		  
I Has knowledge of acts, degrees, regulations and guidelines governing his or her work practice Knows key areas of social and healthcare legislation from the point of view of healthcare logistics Knows key areas of labour legislation Knows the main points of legislation on public procurement and the main stages of the procurement process Knows regulations governing the storage and transportation of healthcare supplies Knows the
documents which
govern the
operations of the
organisation		 Is able to draw up
healthcaare logistics instructions for
different types of
customer groups in
different operational
environments		  
J Is able to manage internal and external customer relations and stakeholder relations Serves customers  professionally          Maintains customer relationships and contributes positively to the image of healthcare logistics Advises, guides, informs and instructs internal and external customers   Provides informartion about operative changes Actively collaborates with other healthcare logisticians, nursing staff and other members in the workplace to deliver product, service and customer solutions Takes into account the principles of internal customer accounts         Recognises and has a good understanding of the interfaces of his or her work vs. patient care             Knows the meaning of urgency in each location Handles customer claims between stakeholder groups taking into account the customer’s point of view                         Determines the reasons for claims and ensures that remedial measures are implemented Assesses and measures the quality, performance and productivity of healthcare logistics processes and operations Gives and asks for feedback and encourages colleagues  
K Demonstrates general workplace skills Interaction skills Communication skills Cooperation skills Problem-solving skills Learning skills Ethical skills Aesthetic skills
L Demonstrates personal skills Operates to a high standard with a customer-oriented approach Operates in accordance with legislation, regulations and guidelines Maintains a tidy and orderly workplace Looks after his or her personal well-being and that of the workplace community Acts in accordance with the principles of sustainable development Has competencies in team work and project management Has international competencies Utilises technologies and ICT